Exchange & Return Policy
Thank you for choosing Soma Shoes for your footwear needs. We are committed to providing you with high-quality products and excellent customer service. Please take a moment to review our return and exchange policy outlined below:
1. Return Policy:
- Soma Shoes operates under a strict no-return policy. We do not accept returns for any reason, except in the case of defective or damaged items. If you receive a defective or damaged product, please contact our customer support within 7 days of receiving your order to initiate a return. We will provide instructions on how to proceed with the return process for such cases.
2. Exchange Policy:
- We understand that sometimes you may need to make a different choice after making a purchase. Therefore, we offer an exchange policy to accommodate your needs.
- Exchanges are only valid within the first week of your purchase. To be eligible for an exchange, the following conditions must be met:
- The shoes must be in their original, unworn condition.
- They must be in their original packaging, including any tags and labels.
- A proof of purchase, such as a receipt, invoice, or order confirmation, is required.
- If you meet these conditions and would like to exchange your shoes for a different size, style, or color, please contact our customer support within the first week of your purchase. We will guide you through the exchange process and provide further instructions.
3. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer support within 7 days of receiving your order. We will assess the issue and provide instructions for returning the product. In such cases, we will cover the cost of return shipping and send you a replacement item.
- Custom or personalized orders are non-exchangeable and non-refundable, except in cases of defects or damage.
- Clearance and final sale items are also non-exchangeable and non-refundable.
- Contact Information:
- For all return and exchange inquiries or to report defective or damaged items, please contact our customer support team by email at email@example.com or by phone at +92 333 2238439.